Birkenhead, Auckland · Est. 2006

Been in an accident?
We’ll take it from here.

Auckland’s North Shore collision repair specialists. Approved repairer for the major NZ insurers, manufacturer-approved for late-model vehicles, with loan cars on-site so you’re never without transport. Operating in Birkenhead for close to twenty years.

20+
Insurer-approved
7
Accreditations
15
Loan vehicles on-site
30+
Years on this site
CRA Accredited
Collision Repair Association NZ
MTA Accredited
Motor Trade Association
I-CAR Registered
Trained for complete & safe repairs
Manufacturer Approved
For majority of NZ marques
About

Two decades repairing Auckland’s cars — quietly, properly, and without the fuss.

By Accident Panel and Paint has been operating in Birkenhead for close to twenty years. The workshop itself has been part of the Birkenhead landscape for thirty — previously known as Bryce Sommerville Panelbeaters.

Owner-operator Mark Higgins brings over thirty years of hands-on panel beating and spray painting experience, and continues to develop the business with new technology and processes. We’re a recognised panel beater of choice across the North Shore — serving private clients, professional customers, and insurance companies.

~20
Years operating
30+
Years on the site
12
Skilled team
ByAccident technician Blair working on a red car in the Birkenhead workshop
The Workshop
A quality, well-lit environment with dust-free preparation bay and low-bake oven.
Hours
Mon–Fri
7:00am – 5:00pm
Owner
Mark Higgins
30+ yrs experience
Location
14 Enterprise St
Birkenhead 0626
Our Services

Everything you need under one roof — quote, repair, paint, and your loan vehicle while you wait.

Six end-to-end services covering every part of the collision repair process. Whether it’s a parking-lot ding or a major insurance job, you’ll deal with the same team from quote to collection.

01

Panel Beating

Professional panel beating that restores accident-damaged vehicles to original condition. From simple dent repairs to complete panel replacement, our experienced technicians handle minor dings through to major structural damage.

  • ·Dent repair
  • ·Panel replacement
  • ·Structural repair
  • ·Plastic repair
02

Spray Painting

We use eco-friendly water-based PPG paints to restore your car to its original factory finish. Work is prepared in an extracted dust-free bay, then cured in a low-bake oven for a fast, even result. Filtered air is returned to the atmosphere.

  • ·Water-based PPG paints
  • ·Computerised colour matching
  • ·Low-bake oven curing
  • ·Dust-free preparation bay
  • ·Factory finish restoration
  • ·Eco-friendly filtered air extraction
03

Insurance Work

We’re an approved and preferred repairer for the majority of major NZ-based insurance companies. The team works directly with insurers to process claims efficiently and walks you through every step.

See the full insurer list
04

Loan Vehicles

Fifteen fully-serviced loan vehicles on-site so you’re never without transport while your car is being repaired. Local drop-off available within Birkenhead, plus corporate fleet options. Conditions apply.

  • ·15 loan vehicles available
  • ·Local drop-off within Birkenhead
  • ·Corporate fleet options
  • ·Towing & pickup (usually free)
05

Accident Repair

Complete accident repair from initial contact through to collection. We manage the full collision process — quote and imaging, insurance claims, assessment, repair, and final delivery.

  • ·Initial quote and imaging
  • ·Insurance claim coordination
  • ·Assessment organisation
  • ·Pickup and courtesy vehicle
  • ·Full collision repair
  • ·Delivery or collection
06

Manufacturer-Approved Repairs

We’re a recommended repairer or authorised collision repairer for the majority of car manufacturers represented in New Zealand. Particularly well-suited for late-model vehicle repairs where factory specifications matter.

After an Accident

Five steps. We handle the rest.

You’ve just had an accident — the last thing you need is paperwork. Here’s exactly how it works once you call us.

  1. 01

    Contact us

    Call us for an initial quote and to organise imaging of the damage. We’ll talk you through what happens next.

  2. 02

    Get a claim number

    Lodge your claim with your insurer and they’ll issue a claim number. Easy — one phone call.

  3. 03

    Send us the claim number

    Forward the claim number to us so we can organise the assessment with your insurer on your behalf.

  4. 04

    Drop the car off

    Bring the vehicle in — or we’ll arrange pickup. A courtesy vehicle will be ready for you to drive away in.

  5. 05

    Collect your car

    Once the repair is complete, we’ll let you know. Pick it up looking factory-fresh — or we can deliver.

Insurer Affiliations

Approved repairer for the major NZ insurers — and a priority repairer for Tower.

We’re an approved or preferred repairer for twenty New Zealand insurance companies. If your policy is with one of them, your claim moves faster — we communicate with your insurer directly so you don’t have to chase paperwork.

Priority repairer for Tower Insurance
IAG
NZI
State Insurance
NAC
Lumley
AMI
TowerPriority
AA Insurance
AMP
Vero
Zurich
Lantern
Sureplan
ANDO
Toyota Insurance
DingGo
Protecta
Cove
Star Prestige
Classic Cover
Our Work

Quietly proud of what comes out of the workshop.

Close-up of a black Audi front headlight and grille
Late-model marque repair
Red car panel detail in the ByAccident workshop showing paintwork finish
Factory-finish panel work
ByAccident technician Blair working on a red car in the Birkenhead workshop
Inside the Birkenhead workshop
Workshop & Team

Twelve people. One workshop. Every job seen through from start to finish.

Our team is I-CAR trained and PPG-certified, working in a quality, well-lit environment with a dust-free preparation bay and low-bake oven. The same people you meet at the front desk are the ones managing your repair through the workshop.

Mark Higgins, Director of ByAccident Panel and Paint

Mark Higgins

Director / Owner

Owner-operator with over thirty years of experience in panel beating and vehicle spray painting. Mark continues to develop and grow ByAccident with new technology and processes.

Kris Reddy, Manager at ByAccident Panel and Paint

Kris Reddy

Manager

Day-to-day operations and your point of contact for quotes, claim coordination, and progress updates on your vehicle.

Devina Diedericks, Office Administrator at ByAccident Panel and Paint

Devina Diedericks

Office Administrator

Bookings, paperwork, and the friendly voice on the phone. Devina keeps the office running and your claim moving.

The Workshop
Glenn
Production Manager
Larry
Spray Technician
Rey
Paint Technician
Anushka
Collision Repair Technician
Gerry
Collision Repair Technician
Shawn
Collision Repair Technician
Edmundo
Collision Repair Technician
Blair
Collision Repair Technician
Bryan
Vehicle Detailer & Parts Supervisor
Accreditation

The credentials behind every repair.

Seven industry accreditations, ongoing training, and certified materials — so your insurer (and you) can trust the work that leaves our workshop.

I-CAR New Zealand and CRA Collision Repair Association accreditation badges +IMPAC PreQual Health and Safety Assessed certification badge
  • 01
    CRA — Collision Repair Association New Zealand
    Accredited Member — the industry body for collision repair quality and standards in New Zealand.
  • 02
    MTA — Motor Trade Association
    Accredited Member. Established 1917, representing 3,600+ automotive professionals across New Zealand.
  • 03
    PPG Certified
    Certified user of environmentally friendly water-based paint systems — the modern standard for factory-quality finishes.
  • 04
    I-CAR New Zealand Registered Trader
    Ongoing training programme covering current vehicle technologies, ensuring complete and safe repairs.
  • 05
    +IMPAC PreQual
    Health & Safety Assessed — independent verification of our workplace safety systems.
  • 06
    Insurer-Approved Repairer (20+ NZ insurers)
    Approved or preferred repairer for the majority of NZ insurance companies, including IAG, NZI, State, AMI, Tower (priority), Vero, Lumley, AA Insurance, and AMP.
  • 07
    Manufacturer-Approved Collision Repairer
    Recommended or authorised collision repairer for the majority of car manufacturers represented in New Zealand — particularly suited for late-model vehicle repairs.
In Customers’ Words

What North Shore drivers say about us.

“Herbie rides again… Thank you Byaccident Birkenhead Panel and Paint.”
Clair
Pensioner, Northcote
“As a sales rep I cannot afford to be without a car. ByAccident Panel and Paint ticked all the boxes and my car looks and feels new.”
Mike
Mazda owner, Birkenhead
“Perfect repair completed! After my sports car was in an accident I didn’t want to take chances with the repair. I am very glad that I chose ByAccident as it is as good as new again!”
Andrew W.
Chatswood
Visit Us

14 Enterprise Street, Birkenhead.

Located between Northcote and Chatswood — approximately 10 minutes from Beach Haven, Birkdale, Glenfield, Hillcrest, Northcote Point, and Takapuna.

Address
14 Enterprise Street
Birkenhead 0626
Auckland, New Zealand
Phone
09 480 7950 Workshop landline
Mobile
021 453 357 After-hours & pickup
Email
 
Hours
Monday – Friday
7:00am – 5:00pm
Call Now Get a Quote